Refund Policy

OVERVIEW

At SUBLI!MCASE, we value our customers and stand behind the quality of our products. We understand that sometimes things don’t go as planned, and we are committed to making things right. This policy outlines our guidelines for refunds, replacements, and shipping-related issues.

Defective or Damaged Products

We take product quality seriously. If you receive a defective or damaged phone case, please follow these steps:

Report the issue within 7 days of receiving your order.
Provide clear images showing the defect or damage.
Send your request, along with your order number, to our customer support team at support@sublimcase.com

After reviewing your request, we will:
✅ Send a replacement at no additional cost.
✅ Or issue a full refund if a replacement is not possible.

Items Lost in Transit

While most orders arrive within our estimated delivery timeframe, external factors such as customs processing or carrier delays may sometimes cause shipping disruptions.

If your order has not arrived within 10 business days beyond the estimated delivery window, contact us at support@sublimcase.com.
We will verify the delay and offer to:
✅ Resend a replacement order free of charge.
✅ Or issue a full refund if the order cannot be delivered.

Returns & Exchanges

We do not accept returns for refunds or exchanges unless the item is defective, damaged, or lost in transit. This policy allows us to continue offering free worldwide shipping on all orders.

Important Notes:

We do not accept returns due to buyer’s remorse or incorrect product selection (e.g., ordering the wrong phone model).
If you have any concerns about your order, please reach out to our team—we’re happy to help!

Lost or Stolen Packages

Once an order is confirmed as delivered by the shipping carrier, we are not responsible for lost or stolen packages. However, if you believe your package was stolen or delivered incorrectly:

Check your tracking details for confirmation of delivery.
Verify with neighbors or household members in case someone else received it.
If the package is still missing, contact the carrier for further assistance.

Upon request, we can provide:
📦 Tracking information and delivery confirmation.
📦 Shipping carrier details to assist with your investigation.

For additional assistance, reach out to support@sublimcase.com, and we’ll do our best to help.

Contact Us

If you have any questions about our refund policy, feel free to contact us at:
📧 Email: support@sublimcase.com
🌐 Website: www.sublimcase.com

Thank you for shopping with Sublimcase.com—your satisfaction is our priority!